Refund policy

If you have a problem with a GlowProducts or Glowarehouse order, contact info@glowproducts.com or 1-877-234-3946 within 10 days of receipt. Please contact us before returning merchandise.

How to request help

  1. Provide your order number, the affected products or SKUs, and the quantities involved.
  2. Describe the problem. Where possible, include photos or video of damaged or defective merchandise and packaging.
  3. Wait for our return authorization and shipping instructions before sending anything back.

Unauthorized returns are not accepted. Our public contact address is not an automatic return destination; we will provide the appropriate instructions for an authorized return.

Return eligibility and exclusions

  • Returned merchandise must be in its original packaging and condition.
  • Chemical glow products are not accepted for return.
  • Items damaged through negligence are not accepted for return.
  • Our existing guarantee does not apply to products on the Specials page. Review any product-specific clearance or condition disclosures before purchase.

Acceptance of returns, refunds, or credits is subject to review by GlowProducts. Contact us if you are unsure whether an item qualifies.

Defective merchandise and shortages

Report defective merchandise or packing shortages to customer service. Under our existing policy, if more than 10% of your order is defective, we will replace or refund the defective merchandise, subject to our review. Please contact us about any defect or shortage so we can review the issue.

Damage during delivery

If a package arrives visibly damaged or packages are missing, ask the delivery driver to record the damage or shortage where possible. Notify us immediately and retain the packaging and supporting photos for review.

Return shipping costs

Customers are responsible for freight charges on authorized returns under our existing policy. Original shipping charges are generally not refunded; shipping-credit requests are reviewed case by case.

Refunds

Approved refunds for defective or returned merchandise are issued to the original payment method within 7 to 14 business days. Refunds cover the price of the approved merchandise; shipping charges are handled as described above. We will notify you of the status by email or telephone.

For help before ordering, visit Customer service or our Frequently asked questions.

Your statutory rights

This policy does not exclude or limit any rights or remedies that cannot lawfully be excluded or limited. The contact window, exclusions, defect threshold, freight charges and refund timing above apply subject to those rights.