Glow Sticks, Glow Necklaces and Light Up Items

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Customer Service

Hours of Operation
Glowproducts.com is open 24 / 7 / 365 online and can be reached by phone 8:00 am to 5:00 pm Pacific Standard Time (11:00am to 8:00pm Eastern Standard Time) Monday to Friday.

Online Ordering - Shopping Cart

Your shopping cart holds everything you have decided to purchase while shopping with Glowproducts.com and is located near the top right corner of the screen. As you explore Glowproducts.com you can add as many items as you like to your Shopping Cart by choosing the Quantity you wish to add and then the available Color option and then simply click 'Add to Cart'. You can then view the products you have added to your shopping cart simply by clicking on the 'Shopping Cart' link at the top of every page.

Once you have added all the items you wish to purchase to your Shopping Cart, and are ready to make your order, click "Shopping Cart" at the top of the screen. Look over and review the items you have placed within the Shopping Cart. When you are ready to proceed with your order, click "Process Order" and then follow along with the instructions from there. At this point you will be presented with our secure server. All information will be encrypted for your safety.

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Online Ordering - Shipping

Please fill in all of the requested shipping information. An incomplete or incorrect shipping address may delay the delivery of your order.

Please choose your desired Shipping Method (UPS Standard Ground, UPS Expidited or UPS Express). If you have any questions regarding the time in transit of your order, please feel free to contact us glow_sticks@glowproducts.com or call us, toll free, at 1-877-233-4569.

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Online Ordering - Comments Sections

(Optional) Input any comments or special instructions for your order.

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Online Ordering - Payment Method

Please choose the Credit Card you wish to use and input your Card or Account Number, pick the Expiration Date, and input the Card Verification Number or select pay with Paypal.

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Online Ordering - Billing Address

Please provide us with the address that you have your credit card statements sent to. For proper approval, your billing address must match the address on your credit card bill. If the Billing Address is the same as Shipping Address, please Check Box ‘Same as Shipping Address’.

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Online Ordering - Confirmation

The Confirmation page shows your order number, a summary of your order, billing and shipping addresses and credit card information. You may want to print this page for your records. Your order is now complete. We will also send confirmation of your order by e-mail, depending on the information that you provide us.

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Ordering - By Phone

To place your order by phone, please call toll free 1-877-233-4569 between 8:00 am and 5:00 pm Pacific Standard Time or 11:00 am to 8:00 pm Eastern Time

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Ordering - By Fax

Please feel free to Fax your Order or Purchase Order to (250) 383-9989. Glowproducts.com will contact you to confirm your order and let you know the shipping amount and time in transit. Please click here to download Glowproducts.com’s handy online fax order form.

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Method of Payment

You can pay online or by phone

  • Visa
  • Mastercard
  • PayPal

You can by phone only with

  • American Express
  • Discover Card

We do offer additional payment options for orders placed by mail, fax or phone; we accept checks, money orders and wire transfers. As soon as we receive your check or money order in the mail we will ship your order.

For payment by wire transfer, as soon as we receive confirmation from our bank that we have received it we will ship your order. For regular customers, please feel free to inquire about our credit application for Net 30 terms. For more information on these other options, please call our Customer Service Department at 1-877-233-4569 or email glow_sticks@glowproducts.com

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International Orders (Outside the USA & Canada)

For international orders outside of United States and the Canada, shipping time estimates vary. Glowproducts.com will email you with your shipping quote after you have placed an online order with us. If you prefer to use your own account # and ship product using a preferred carrier, just let us know which courier you would like us to ship with and let us know your account #. Also please note that shipping with us pre-paid is generally much cheaper than shipping on a courier account freight collect. If you have any questions about shipping on your courier account, please feel free to call us at 1-877-233-4569 or contact by email glow_sticks@glowproducts.com. Glowproducts.com is not responsible for any additional taxes, duties or brokerage fees charged by your government. Please check these prices with your government before ordering.

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Request a Custom Quote

To request a quotation for larger quantity orders or custom merchandise from Glowproducts.com please feel free to give us a call at 1-877-233-4569 or contact us by email glow_sticks@glowproducts.com.

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Credit Card Security

At Glowproducts.com all information that you provide during the shopping process is encrypted for your protection. The Order Form pages for Glowproducts.com are served through a secure https connection using 128-bit Secure Socket Layer (SSL) encryption, which provides the highest level of security available on the Internet. This means all personal data you send us (name, address, credit card information, etc.) is encrypted during the transmission process and can only be read by our Customer Service Department. We guarantee that when you place an order with Glowproducts.com your personal information, including your name, shipping address, email address, credit card number and payment records will be kept private and secure.

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Guarantee / Returns / Refunds

Glowproducts.com strives to bring you the very latest, the most novel and the very best LED battery operated light up products on the market today. Therefore, if you are not satisfied with your battery operated light up purchase from Glowproducts.com please contact us immediately. If you find that over 10% of your order is defective then we will either replace the product or give you a full refund on the merchandise. The ultimate decision for accepting returns or giving refunds or credits on LED or battery operated light up products remains that of Glowproducts.com. Please contact our Customer Service Department if you have any trouble with your order at 1-877-233-4569 or contact by email glow_sticks@glowproducts.com

At Glowproducts.com, we carry only the finest quality chemical light glow sticks, glow necklaces and glow products. We guarantee that our line of glow products will glow brightly and be long lasting. That’s why we guarantee our glow sticks, glow necklaces and glow products 100% - no duds and no leakage. If you are not 100% satisfied with your chemical glow purchase from Glowproducts.com we will either replace the product or give you a full refund on the defective merchandise. This decision remains that of Glowproducts.com. Please contact our Customer Service Department if you have any trouble with your order at 1-877-233-4569 or contact us by email glow_sticks@glowproducts.com

Please note that claims for shortages in packing or defective merchandise must be made with our Customer Service Department within 5 business days of receipt of your goods. Also note that our guarantee does not apply to products on our 'Specials Page'.

Request for returns must be placed with our Customer Service Department within 5 business days of receipt of your order. GlowProducts.com will only accept returns on merchandise in its original packaging and condition. Please note that GlowProducts.com does not accept returns on chemical glow products and we cannot accept returns on items that have been damaged due to negligence.

For all returns authorized by GlowProducts.com the customer is responsible for all freight charges and a 15% restocking fee. GlowProducts.com will not accept unauthorized returns from customers who did not contact our Customer Service Department within 5 business days of receipt of order before returning their merchandise. Please contact our Customer Service Department if you would like to request a return at 1-877-233-4569 or contact us by email glow_sticks@glowproducts.com. The final decision on all returns remains that of Glowproducts.com

Shipping Damage: If a package is delivered in a visibly damaged state, or if you received less than the number of packages stated on the delivery log, inform the driver to make note of such damage or shortage on the delivery log. If not you may lose your right to make a claim against the delivery company. Please notify Glowproducts.com immediately if your package has been damaged during shipping.

Refunds for defective and returned product are given in the same form of payment originally used for purchase within 7 to 14 business days. You will be credited for the price of the products ordered only. In most cases Glowproducts.com does not credit you the shipping costs. This is looked at on a case by case basis. Glowproducts.com will notify you of the status of your credit or refund by email or telephone. The final decision on all credits, refunds and returns remains that of Glowproducts.com. If you have any questions at all about our guarantee, returns and/or refunds, please contact our Customer Service Department toll free at 1-877-233-4569 or contact us by email glow_sticks@glowproducts.com.

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Shipping Times

GlowProducts.com uses UPS Shipping to deliver our products and that shipping times may vary. Shipping times may also be longer if you are shipping to a remote location. If you have any questions regarding shipping prices or time in transit, please feel free to call us toll-free at 1-877-233-4569.

North American Customers Please Note:

If you require a faster delivery than our Standard Ground Shipping times, we also offer Priority Overnight within North America. Saturday Delivery is also available to most areas in North America, please give us a call if you are interested in a Saturday Delivery.

If you are shipping to Mexico, Alaska, Hawaii, the North West Territories, the Yukon or Nunavut; be aware that UPS Standard ground shipping is not available for these locations and that only Air Shipping is available. Extended area surcharges may apply to some remote locations.

International Customers Please Note:

For international orders outside of Canada and the United States, shipping time estimates are usually between 2 to 4 days for delivery for UPS Express Worldwide or 4 to 6 days for delivery for UPS Expedited Worldwide. Glowproducts.com is not responsible for any additional taxes, duties or brokerage fees charged by your government. Please check these prices with your government before ordering. Extended area surcharges may apply to some remote locations.

Shipping on Customer’s Courier Accounts:

If you prefer to use your own account # and ship product using a preferred carrier, just let us know which courier you would like us to ship with and let us know your account #. Please note that UPS Ground shipment pick-ups must be pre-arranged by the customer with a valid UPS Ground account #. Also please note that shipping with us pre-paid is generally much cheaper than shipping on a courier account freight collect. If you have any questions about shipping on your courier account, please feel free to call us at 1-877-233-4569.

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Privacy Policy

GlowProducts.com is a division of Northern Light Products, Inc. (NLP) and we respect the privacy of our customers. We do not provide any information regarding our customers to any unrelated third parties. That means Glowproducts.com will not sell, give, or trade your personal information with any other party, period.

Information collected through our web site or by phone is collected and used solely by Glowproducts.com. Glowproducts.com does not collect any personal information about customers and/or visitors to our online store except when specifically and knowingly provided by them. Glowproducts.com is committed to providing our customers a secure shopping experience and maintaining their privacy. Our web site is intended to provide information and product availability to adults. We request that our customers do not provide any information regarding any children. Examples of personally identifiable information include full name, home address, e-mail address and phone number.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

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Back Orders / Items Partially Out of Stock

Glowproducts.com makes every effort to maintain accurate inventory information online and to prevent items from going out of stock. However, due to the volume of orders we receive and the variety of ordering methods available to our customers, it is possible for items to sell out before we are able to fill all pending orders. If your order contains an item or items which are partially out of stock, or out of stock, one of the following two procedures will be followed:

1) If part your order is out of stock, Glowproducts.com will contact you by email or phone to get your specific instructions regarding the order.

2) If your order is out of stock Glowproducts.com will contact you by email or phone to get your specific instructions on whether you would like to place the order on back order or if you would like to cancel the order. If you have any questions regarding back ordering, please feel free to contact us using our by email glow_sticks@glowproducts.com or give us a call, toll free, at 1-877-233-4569.

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Minimum Orders

Glowproducts.com DOES NOT have a required minimum order amount of $50.00, but please keep in mind that orders over $50.00 are more cost-effective for shipping than smaller orders. Glowproducts.com is a wholesale distributor of glow and light up products, which means the greater your order volume, the greater your discount!

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Sales Tax

There are no additional sales tax, customs brokerage or duty fees on orders shipped by Glowproducts.com to the United States. Glowproducts.com is required to charge HST for purchases shipped within British Columbia, Canada. All Canadian purchases are subject to GST or the HST depending on the province.

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Product Images & Technical Specifications

Due to circumstance beyond our control, the packaging, appearance and colors of all products are subject to change without notice. Also product sizes in this site are approximate.

We apologize for any typographical errors you may encounter. Please report them by sending us an email to glow_sticks@glowproducts.com

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In Case of Emergency

Though our products are non-toxic, some of our glow products will cause irritation/temporary discomfort if you get it on your skin. The stinging sensation is caused by the hydrogen peroxide. So far we haven’t had any problems with people choking on the glow sticks and there are “choking hazard” warning labels on the product wrappers. If someone does happen to swallow a whole mini glow stick, it should basically just pass through.

For skin contact wash thoroughly with soap and water. If somebody gets glow chemical in his or her eyes rinse thoroughly with water, preferably at an eyewash station. Some blurring of vision may occur but that should go away quickly (We have never heard of it causing permanent blindness. People have a tendency to over react with the stuff because most people don’t really know what chemicals a glow stick contains). If someone gets a lot of glow chemical in their eye, tiny glass shards from the broken glass ampoules may be present. Consult a physician immediately. If you require further information or require MSDS sheets for our glow sticks, please call us at 1-877-233-4569 or contact us by email glow_sticks@glowproducts.com

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